Refund policy

Refund & Exchange Policy

At Central Pet Inc., we take pride in providing healthy animals and quality pet supplies. Due to the nature of our products, we have established the following policy to ensure fairness, animal welfare, and business integrity.

Live Animals (Birds, Fish, and Other Live Pets)

  • All live animal sales are final.

  • No refunds, exchanges, or returns are offered on live animals under any circumstances.

  • No guarantees apply once an animal has left our care.

  • Central Pet Inc. is not responsible for illness, injury, stress, or death of any animal after purchase, as environmental conditions, handling, and care are beyond our control.

We strongly encourage customers to ask questions and ensure they are fully prepared before purchasing any live animal.

Dry Goods & Supplies (Non-Live Products)

  • We do not offer refunds.

  • Exchanges may be permitted on unopened, unused products within 14 days of purchase, with prior authorization from Central Pet Inc.

  • Original proof of purchase is required.

  • Packaging must be in original condition and suitable for resale.

The following items are not eligible for exchange:

  • Opened or used products

  • Clearance or final-sale items

  • Food, treats, supplements, or consumables once opened

Authorization Requirement

All exchanges must be approved in advance. Items returned without authorization may be refused.

Damaged or Incorrect Items

If you receive an incorrect or damaged item, please contact us within 48 hours of receipt. Approved exchanges will be handled at our discretion.

Policy Acknowledgement

By purchasing from Central Pet Inc., whether in-store or online at centralpetinc.com, you acknowledge and agree to this Refund & Exchange Policy.